We are working on simplifying how agents fulfil service requests in Freshservice.
When an Agent is fulfilling a request for a hardware asset such as a Laptop or a Monitor, we'll indicate if the requested item is available in the inventory right next to the requested item. The Agent can then pick an item from the In Stock list and assign it to the user right from within the service request.
What's more, if the requested item is a consumable asset, we'll reduce the available quantity based on the quantity being delivered to the user.
Here's a sneak peek into the feature.
Check if an Item is available IN STOCK right on the Requested Item Page
Pick an item from the Inventory right from the Service Request page
For Consumables, the provisioned quantity will be deducted from the available quantity automatically
This feature will go into dev shortly.
Love the work you guys are doing to bring cool new functionality to Freshservice.
Would also love to see some easy quick wins for things that are daily frustrations. Most of these have been previously reported:
Nice list, I would like to add to #11, why not give us the ability to completely delete the software that we don't want to see in the list anymore?
+1 - Yes to all of the above
When can we expect this enhancement to be introduced?
@Manuel, we are targeting early August for these enhancements.
@Simon, thanks for taking the time to list down all the quick wins :D Apologies for the delay in responding. I'll respond in your other thread with our plans to address the items in your list.