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Custom sources for tickets

With this enhancement, agents can create new ticket source values and also choose to enable/ disable the sources that are not used. Currently when a ticket is created from the agent portal, the source is set as phone by default. This enhancement allows agents to set their source of choice during ticket creation itself.

All these configurations can be done under Admin >  Form fields section.





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@All - This enhancement is scheduled for release before end of October.


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