webinarAttend our webinar about the Employee Onboarding module in Freshservice on June 20th, 2019. Save your seat

Start a new topic
Implemented

Support for SAML Attribute Storage in Custom User Fields

SAML authentication sends various user attributes from the identity management provider as a part of the login payload to Freshservice. Until now, these user attributes could only be stored in the default user fields in Freshservice (Name, Job Title, etc.). We're now adding support to store these user attributes in a user's custom fields as well.


7 people like this idea

This would be fantastic. We utilize Okta as our SSO provider and currently have the Effy app setup to map default attributes as they change. Having other attributes within our source (AD) be mapped over to Freshservice would be very helpful beyond the basics.


1 person likes this

Sounds great! We have the following problem: we would like to fill the field Reporting Manager via SAML (Azure), but can't. Will it be possible with Custom User Fields?

This feature is now available. More information is available at https://support.freshservice.com/support/solutions/articles/193635-single-sign-on-for-freshservice-using-saml. Refer to the last row of the table under "User Attributes recognized by Freshservice".

Jost,


We already support the Reporting Manager field. You need to pass it into Freshservice as "reportingManager". More information is available at https://support.freshservice.com/support/solutions/articles/193635-single-sign-on-for-freshservice-using-saml.

Login or Signup to post a comment
JS Bin