webinarAttend our Q3 feature roundup webinar on November 21, 2019 Save your Seat

Start a new topic
In Progress

Ticket Lifecycle Reports

Service Desk Managers can track the complete lifecycle of a ticket to understand the time spent on a ticket split by each agent, agent group that handled the ticket (in case of reassignments) and the time spent split in each status. This report will help managers identify potential issues that caused delays in resolution & determine the root cause of SLA breaches.

13 people like this idea

This is excellent news, is there a rough ETA of when this winning formula will be in the wild?

2 people like this

Hi Deepikaa, 

Great news !!!

It would be nice to know an ETA for this. Also we would be very interested to try the beta, if available.



1 person likes this

When will this be available ?

Really looking forward to this, hope it comes soon!

Hello Deepikaa, 

If there is any beta, we would be glad to test on our instances






1 person likes this


If there is any beta, we would be glad to test on our instance

aeroground.freshservice.com (servicedesk.aeroground.de)

Login or Signup to post a comment
JS Bin