[Free webinar] 7 Pre-requisites of Incident Management for the New Era of Remote Work | 10 AM PST - 18th June, 2020 Save your seat

Start a new topic

Add the customer survery in your signature

If you enable the option to send a customer survery from Freshservice the customer recieves 2 emails when closing/solving the ticket.


Is it possible to add the survery to your signature? so the customer does not get spammed with emails from us.


Also im not using the other options because they are added at the bottom of your email conversation and might not be noticed by the customer since they have to extend the conversation to read it.

Login or Signup to post a comment