The time format can be selected as 12-hour or 24-hour, both at the account-level (Helpdesk Rebranding) and the user-level (Profile Settings). This will affect entry and display of time throughout Freshservice.
Account-Level Setting in Helpdesk Rebranding
User-Level Setting in Profile Settings
Looks good, but I do not have this option?
This feature is still in development. It should be available soon.
Roshan sent me a mail: This is to keep you informed that we have incorporated the 24 hour format on your instance.
So now I am confused.
If possible please activate it on our instance too.
I apologize for the confusion. This feature is still under development. I'll post here once it is available.