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Enhancements to User Management APIs

New Operations to Be Added

  • Convert Requester to Agent
  • Query-based Search For Agents
  • Query-based Search for Requesters
  • View Business Hours Configuration
  • List All Business Hours Configurations
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The following operations are now available:

  • View Business Hours Configuration
  • List All Business Hours Configurations


Documentation

https://api.freshservice.com/v2/#business-hours

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