Assets: Now requesters can search for any asset in Freshservice and associate them while raising a ticket.
Bugs:
Asset Creation: Data from the form was wiped out when a similar asset was found in the inventory while creating an asset. This is now fixed.
Jira Integration: Jira no longer supports basic authentication with email and password for 3rd party tools that use REST API requests. They are requested to use "API Token instead of the password."
Scenario Automation: When users performed scenario automations on tickets only the first default company/department were shown even after the company/department was defined by the user. This is now fixed.
Supervisor: When a Supervisor Rule is created with the condition "Does not contain" for a Department then it fails to look out for the Tickets for Department of Null value. This is now fixed.
Mary George Mol
Enhancements:
Bugs:
1 person likes this