Release Notes - 10 April 2019 : Freshservice

m

mary.george

started a topic over 2 years ago

Enhancements:

Workflow Automator: Admins can now choose to delete either a YES (or) NO condition branch in a workflow.

Change Activities: Users can view all the granular activities performed by them in a change request.

Note: This is currently only available for new users.

Audit Logs: The activities performed in Change Forms and Change Lifecycle will now be documented in audit logs.

Assets: The “Associate Asset” field is revamped for the end user portal, so now users can associate more than one asset to a ticket.

Anne-Laure Decruyenaere

said over 2 years ago

Hi, We are happy to see audit Logs in Change Forms. You see now that there is a change made, but you still don't know which value has been changed (added/removed/edited)
example: We get this: Made edits to the custom field named Product Category in the Change form, but Product Category is a drop down field with many values, so I cannot see what content is added/removed

.

m

mary.george

said over 1 year ago

Hey Anne,

Thanks for the feedback.

I'll definitely forward this request to the product team.