Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release Notes - 08 April 2019


  • Asset Type API V2: Introducing V2 Asset Type Fields API. More info on this here.


  • Service Request: While trying to create a Service Request via API, the Custom Fields(Dependant Dropdown) of the Service Item are not being fetched. This is now fixed.

  • Workflow Automator: We’ve enhanced the search performance for fields that have options greater than one thousand.

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