The agents in our organization would like to be able to create views that exclude tickets with specific tags. Right now there is only the functionality to filter tickets that INCLUDE specific tags.
This has come up a couple of times for our agents, the ability to exclude things from views would be a great addition
Agreed. Prefixing with a "-" or "!" would be ideal
Yep, we need this too!
Yes please. The ability to exclude tags specifically, but exclude options on any of the fields would be useful - perhaps through some kind of advanced search tool.
Thanks for the feedback. The ask is fair.
We will add this to our backlog and will keep you posted when we prioritise this request.
Product @ Freshservice