Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

fdk not found


I've been trying to install the fdk. I've tried various versions. They all give error messages during install about missing our outdated modules.

Once the install is finished the fdk cannot be run. I get the following error message

Command 'fdk' not found, but can be installed with:

sudo apt install plastimatch

Can you offer any suggestions on how to troubleshoot this?



Apparently, you're trying to directly install fdk without using npm package manager this way,

bash$ sudo apt install fdk

But, Please make sure you check out this Developer Documentation for install CLI for Freshdesk App Developers.

After you install node v6.10.X, please - (for Unix/Mac)

sudo npm install -g

Don't hesitate get back if you need any additional help on this. :-) 

I'm having trouble installing the CLI as well and FDK is not found. Here is my terminal output:

sh-3.2# npm install -g

npm WARN deprecated istanbul@0.4.5: This module is no longer maintained, try this instead:

npm WARN deprecated  npm i nyc

npm WARN deprecated Visit for other alternatives.

npm WARN deprecated circular-json@0.3.3: CircularJSON is in maintenance only, flatted is its successor.

/private/var/root/.nvm/versions/node/v10.18.1/bin/fdk -> /private/var/root/.nvm/versions/node/v10.18.1/lib/node_modules/fdk/index.js

> jsonpath@1.0.2 postinstall /private/var/root/.nvm/versions/node/v10.18.1/lib/node_modules/fdk/node_modules/jsonpath

> node lib/aesprim.js > generated/aesprim-browser.js

shell-init: error retrieving current directory: getcwd: cannot access parent directories: Permission denied

sh: generated/aesprim-browser.js: Permission denied

npm WARN ajv-keywords@2.1.1 requires a peer of ajv@^5.0.0 but none is installed. You must install peer dependencies yourself.


npm ERR! errno 1

npm ERR! jsonpath@1.0.2 postinstall: `node lib/aesprim.js > generated/aesprim-browser.js`

npm ERR! Exit status 1

npm ERR! 

npm ERR! Failed at the jsonpath@1.0.2 postinstall script.

npm ERR! This is probably not a problem with npm. There is likely additional logging output above.

npm ERR! A complete log of this run can be found in:

npm ERR!  /var/root/.npm/_logs/2020-01-31T16_29_25_467Z-debug.log

sh-3.2# fdk version

sh: fdk: command not found


Hi Willie,

Try running this command:

npm install -g --allow-root --unsafe-perm=true

Let me know if this worked for you.

Got it working, thanks for the help

On a side note,

We have recently launched forum for Freshworks developer community ( We encourage all the developers to discuss queries, ambiguities, know-hows, and points of interest with fellow app developers and Freshworks’ engineers on the forum.  We will involve the stakeholders directly on the forum topic to help you get your answers quicker.

Login or Signup to post a comment