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Random ADFS SAML Issues

 Over the past few weeks we have had random SAML single-sign on issues. All of a sudden users will be redirected to the xxxx.freshservice.com/login/normal screen instead of their portal. In order to login they need to use their FreshService credentials instead of their AD credentials. We are not seeing anything in our logs and the problem will resolve itself shortly after the problem appears.Has anyone else been having issues?

Hi David,    


Sorry for the inconvenience caused. We redirect to login/normal only if the credentials or the certificate wasn't validated, as this occurs in-consistently we can try re-configuring the SAML with a new cert which should probably resolve the issue.

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