Clear Field on Import : freshservice

M

Mary S

started a topic 5 months ago

Is there a way to clear a field on a csv import? We have created a requester field that may or may not have data. I'l like to clear the field with a quick import.

Best Answer

T

Thushan Bakthesenan said 5 months ago

Hi Mary,

If that's the case, we can make use of API's. Please reach out to support for assistance on the same.

Thushan Bakthesenan

said 5 months ago

Hi Mary,

We do no support clear function over an import, however, I could see that you want to clear all the associated values with it so, I suggest you to delete and create the same field again and that should help you out.

M

Mary S

said 5 months ago

There are only about 30 of over 17,000 that need to be cleared. I'll do it manually.

Thanks.

Thushan Bakthesenan

said 5 months ago

Answer

Hi Mary,

If that's the case, we can make use of API's. Please reach out to support for assistance on the same.

M

Mary S

said 5 months ago

Good to know. I ended up doing it manually. I will reach out to support if this occurs again.

Thanks!