Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Condition for "due by" attribute

Hi,I am trying to create an automator to email periodically when an urgent ticket has less than 24 hours until it is due to be resolved.

However, I cannot seem to figure this out or find how to add the "due by" condition during the creation of this automation.

Can anyone help? Thanks

1 Comment

Hi Eanna,   

I am afraid that we do not have any direct solution to address this however we can suggest few workarounds, but that would be efficient only if the doesn't fall into any status which excludes SLA timer. Or, you can make use of other integration service like Zap to have this achieved.    

We will have our support Rep's to reach you on this and see if we can help you with some workaround.

Login or Signup to post a comment