I would add the ability to modify/close tickets too
I've just run into this same issue. Would be great to automate the creation of child tickets in the background.
Tasks just aren't as good as tickets currently:
Yeah I would also like this function. Tasks sit within a ticket, that will exist on one group's board. Not every agent will have access to that board. The group that a task is assigned to, might also want to create their own sub tasks for their work in their step of the workflow, and so that is not achievable if all they have to begin with is a task.
It has been over 2 years since this thread started.
I still need this functionality as well. I would assume it's a common ask!
The only workaround that has been found for now, on a SR for example, is you can use the Bundle option (which can create separate child SRs per request), and use Workflow Automator to assign the relevant SRs to appropriate groups.
It's not ideal, but kinda works. Essentially you have to create duplicate SRs (one for each group that will get a child ticket)