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Discussions Freshservice Feature Requests

Add child ticket as part of workflow

Hello, When we create workflows we want a certain group to have a ticket to do part of the workflow. Tasks just don’t cut it, nothing shows up in the groups ticket pool, there is nothing really to action for that group. Can we have “if service request is requested” “add child ticket to group”?
11 people like this idea

I would add the ability to modify/close tickets too

1 person likes this

I've just run into this same issue. Would be great to automate the creation of child tickets in the background.


Tasks just aren't as good as tickets currently:


  • They aren't shown on the main dashboard
  • The user needs to navigate a few different screens/options before they see them
  • The formatting of tasks is quite ugly when you auto populate the task to include "all fields" from the service requests. It makes it difficult to actually read the contents of the parent ticket.

2 people like this
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