Freshdesk Library V2 does not initialise when loading freshdesk library dynamically : freshservice

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Freshdesk Library V2 does not initialise when loading freshdesk library dynamically

Rajat Singh

started a topic 5 months ago

Hello,

Whenever I try lo load your js "https://static.freshdev.io/fdk/2.0/assets/fresh_client.js" dynamically, using settimeout or from console, the FrshClient() is never resolved.

Sample Cases:

1: Library working fine.

<html>
<head>
</head>
<body>
</body>
<script>
function appendJS()
{
      url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";
       var tag_hdr = document.getElementsByTagName('head')[0]; var
    	tag_script = document.createElement('script');
    	tag_script.setAttribute('type', 'text/javascript');
    	tag_script.setAttribute('src', url);
    	tag_hdr.appendChild(tag_script);
       	console.log("Successfully Loaded freshdesk Library");
}
appendJS();
</script>
</html>

2. Library Not working, when loading the js after few milisecs/secs.

<html>
<head>
</head>
<body>
</body>
<script>
function appendJS()
{
      url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";
       var tag_hdr = document.getElementsByTagName('head')[0]; var
    	tag_script = document.createElement('script');
    	tag_script.setAttribute('type', 'text/javascript');
    	tag_script.setAttribute('src', url);
    	tag_hdr.appendChild(tag_script);
       	console.log("Successfully Loaded freshdesk Library");
}
setTimeout(function(){ appendJS(); }, 100);
</script>
</html>

3. Library Not working, when loading the library from console by calling the appendJS().

<html>
<head>
</head>
<body>
</body>
<script>
function appendJS()
{
        url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";
       var tag_hdr = document.getElementsByTagName('head')[0]; var
    	tag_script = document.createElement('script');
    	tag_script.setAttribute('type', 'text/javascript');
    	tag_script.setAttribute('src', url);
    	tag_hdr.appendChild(tag_script);
       	console.log("Successfully Loaded freshdesk Library");
}
</script>
</html>

When library failed in initialisation no response is get on the window.onmessage, and the promise is never resolved.

html

freshdesklib...

(539 Bytes)

Saif Ali Shaik

said 5 months ago

Hi Rajat,

Can I please know the usecase that you're trying to tackle, so that I can better help you out?

It helps us to understand why setTimeout() is needed.

var url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";

Adding var , solves the issue in #3.

Cheers!