Freshdesk Library V2 does not initialise when loading freshdesk library dynamically
Saif Ali Shaik
said
about 1 year ago
Hi Rajat,
Can I please know the usecase that you're trying to tackle, so that I can better help you out?
It helps us to understand why setTimeout() is needed.
var url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";
Adding var , solves the issue in #3.
Cheers!
Rajat Singh
Hello,
Whenever I try lo load your js "https://static.freshdev.io/fdk/2.0/assets/fresh_client.js" dynamically, using settimeout or from console, the FrshClient() is never resolved.
Sample Cases:
1: Library working fine.
<html> <head> </head> <body> </body> <script> function appendJS() { url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js"; var tag_hdr = document.getElementsByTagName('head')[0]; var tag_script = document.createElement('script'); tag_script.setAttribute('type', 'text/javascript'); tag_script.setAttribute('src', url); tag_hdr.appendChild(tag_script); console.log("Successfully Loaded freshdesk Library"); } appendJS(); </script> </html>2. Library Not working, when loading the js after few milisecs/secs.
<html> <head> </head> <body> </body> <script> function appendJS() { url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js"; var tag_hdr = document.getElementsByTagName('head')[0]; var tag_script = document.createElement('script'); tag_script.setAttribute('type', 'text/javascript'); tag_script.setAttribute('src', url); tag_hdr.appendChild(tag_script); console.log("Successfully Loaded freshdesk Library"); } setTimeout(function(){ appendJS(); }, 100); </script> </html>3. Library Not working, when loading the library from console by calling the appendJS().
<html> <head> </head> <body> </body> <script> function appendJS() { url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js"; var tag_hdr = document.getElementsByTagName('head')[0]; var tag_script = document.createElement('script'); tag_script.setAttribute('type', 'text/javascript'); tag_script.setAttribute('src', url); tag_hdr.appendChild(tag_script); console.log("Successfully Loaded freshdesk Library"); } </script> </html>When library failed in initialisation no response is get on the window.onmessage, and the promise is never resolved.