Freshdesk Library V2 does not initialise when loading freshdesk library dynamically : freshservice

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Freshdesk Library V2 does not initialise when loading freshdesk library dynamically

Rajat Singh

started a topic 11 months ago

Hello,

Whenever I try lo load your js "https://static.freshdev.io/fdk/2.0/assets/fresh_client.js" dynamically, using settimeout or from console, the FrshClient() is never resolved.

Sample Cases:

1: Library working fine.

<html>
<head>
</head>
<body>
</body>
<script>
function appendJS()
{
      url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";
       var tag_hdr = document.getElementsByTagName('head')[0]; var
    	tag_script = document.createElement('script');
    	tag_script.setAttribute('type', 'text/javascript');
    	tag_script.setAttribute('src', url);
    	tag_hdr.appendChild(tag_script);
       	console.log("Successfully Loaded freshdesk Library");
}
appendJS();
</script>
</html>

2. Library Not working, when loading the js after few milisecs/secs.

<html>
<head>
</head>
<body>
</body>
<script>
function appendJS()
{
      url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";
       var tag_hdr = document.getElementsByTagName('head')[0]; var
    	tag_script = document.createElement('script');
    	tag_script.setAttribute('type', 'text/javascript');
    	tag_script.setAttribute('src', url);
    	tag_hdr.appendChild(tag_script);
       	console.log("Successfully Loaded freshdesk Library");
}
setTimeout(function(){ appendJS(); }, 100);
</script>
</html>

3. Library Not working, when loading the library from console by calling the appendJS().

<html>
<head>
</head>
<body>
</body>
<script>
function appendJS()
{
        url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";
       var tag_hdr = document.getElementsByTagName('head')[0]; var
    	tag_script = document.createElement('script');
    	tag_script.setAttribute('type', 'text/javascript');
    	tag_script.setAttribute('src', url);
    	tag_hdr.appendChild(tag_script);
       	console.log("Successfully Loaded freshdesk Library");
}
</script>
</html>

When library failed in initialisation no response is get on the window.onmessage, and the promise is never resolved.

html

freshdesklib...

(539 Bytes)

Saif Ali Shaik

said 11 months ago

Hi Rajat,

Can I please know the usecase that you're trying to tackle, so that I can better help you out?

It helps us to understand why setTimeout() is needed.

var url ="https://static.freshdev.io/fdk/2.0/assets/fresh_client.js";

Adding var , solves the issue in #3.

Cheers!