How do I get the value of a custom field when intercepting Event
Bharath.raja_old
said
6 months ago
So the event is getting triggered when the custom field is changed, but the data is not available?
So the event is getting triggered when the custom field is changed, but the data is not available?
Michael Evanoff
I am using the freshdesk Events API. When using the ticket.propertiesUpdated event, I find that event.helper.getData() is not returning the value of the custom field we have added to our ticket properties. Is there a way to use the freshdesk API to do this?