Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic

How do I get the value of a custom field when intercepting Event

I am using the freshdesk Events API.  When using the ticket.propertiesUpdated event, I find that event.helper.getData() is not returning the value of the custom field we have added to our ticket properties. Is there a way to use the freshdesk API to do this?

So the event is getting triggered when the custom field is changed, but the data is not available?

Login or Signup to post a comment