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How do I get the value of a custom field when intercepting Event

I am using the freshdesk Events API.  When using the ticket.propertiesUpdated event, I find that event.helper.getData() is not returning the value of the custom field we have added to our ticket properties. Is there a way to use the freshdesk API to do this?

So the event is getting triggered when the custom field is changed, but the data is not available?

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