How do I get the value of a custom field when intercepting Event
M
Michael Evanoff
started a topic
over 2 years ago
I am using the freshdesk Events API. When using the ticket.propertiesUpdated event, I find that event.helper.getData() is not returning the value of the custom field we have added to our ticket properties. Is there a way to use the freshdesk API to do this?
1 Comment
Bharath.raja_old
said
over 2 years ago
So the event is getting triggered when the custom field is changed, but the data is not available?
Michael Evanoff
I am using the freshdesk Events API. When using the ticket.propertiesUpdated event, I find that event.helper.getData() is not returning the value of the custom field we have added to our ticket properties. Is there a way to use the freshdesk API to do this?