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Add 'Agent Solves a Ticket' to CC notifications

Good Morning,

We have a custom field that requires the agent to enter text to be sent with resolution email notification on how the ticket was resolved. This improves our user experience by giving them instant access to information instead of having to open the portal first. We would like to have Ticket CCs receive the same information.

I would like to be able to notify CCs when a ticket has been resolved.

Creating a 'Send Email to CCs' in the Workflow automator would also be fine.



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