Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report
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I would like to be able to add a quest that shows if an agent enters some threshold of billable hours, they get x number of points. This would help our overall service delivery model improve productivity statistics across the board.
Sean Snyder
I would like to be able to add a quest that shows if an agent enters some threshold of billable hours, they get x number of points. This would help our overall service delivery model improve productivity statistics across the board.