Problems with Adding Notes or Replying using Mint (FreshChat Widget) : freshservice

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Problems with Adding Notes or Replying using Mint (FreshChat Widget)

Jarrid Usmani

started a topic 12 months ago

If anyone has issues with being able to type ticket a reply/note, here's the current work around (sorry it's kind of a PITA):

The problem occurs when the iFrame for their FreshChat widget loads over top of the page, if you remove the iFrame/widget you can type in the box:

Step 1:
Right click the "FreshChat" widget within FreshDesk and choose "Inspect":

Step 2:
Scroll/key up until you see the <iFrame> tags for fc_frame:

Step 3:
Click, then right click this line and choose "Delete Element":

Step 4:

Close the developer console and type your response/note.