It would be nice to have an INFO in Ticket, which SLA was/is applied to the ticket.
Now I can only guess or calculate it from times as due by, or First response.
See my suggestion in screenshot bellow with the new feature.
Vote, if you like this Idea.
Thank you so much for your suggestion.
I'll definitely pass the feedback to our product team, and will keep you posted regarding any updates on this front.
+1 on this feature. We have global time zone based SLAs so we'd like to verify if they are working as intended.
I like this request. And please add SLA as a condition in the workflow automator. See also my request #2813117
Thom van Zee