We want to use Zapier with Freshservice in order to send and receive tickets and its updates to another ticket system of one of our partners that use "DeskPro"
We have made some tests, but the functions are very limited. Just opening in the two directions is supported. All other ticket handling is not supported. See also our ticket #3211070
This integration is now based on the API 1.0. What I want is more functionality so that we at least can send and receive ticket updates, status updates and ticket close messages to the other ticket system. Deskpro supports these update messages.
Are there plans to update this integration based on the new API 2.0?
Is there another alternative for Zapier?