When using the Bulleted List element in an Email or Note in any type of ticket in Freshservice, the bullets don't appear in either the editor or the saved Email/Note.
Looking over the styling of an unordered list (UL), I noticed that both the UL and OL elements are told to not have any kind of list style.
When using a Bulleted List, seeing the Bullets is expected behavior (as far as I'm aware).
I have attached a screenshot of a Note I added to a ticket, the HTML outputted, and the styling applied to the element.
We tried reproducing the scenario and looks like the bullet list appears and aligns based on the ul syntax for bulleting which helps for un-ordered listing and not sure, if this is something with the browser, I'll have this topic converted to a ticket and will have our Team to help you over this.