Currently, any user-defined date field in Freshservice will always show up in the same format when used in a Canned Response. The format is as follows:
Tue, 15 Jan, 2019 at 10:00 AM GMT +0000
We would desperately like to have options as to how this date is formatted. For our use case, we would like to use the following format:
10:00 GMT - 15/01/19
Has anyone achieved anything along these lines? I am stumped and Freshservice Support tell me that there is no way to change it.