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Date Format Options - Placeholders

Currently, any user-defined date field in Freshservice will always show up in the same format when used in a Canned Response. The format is as follows:


Tue, 15 Jan, 2019 at 10:00 AM GMT +0000


We would desperately like to have options as to how this date is formatted. For our use case, we would like to use the following format:


10:00 GMT - 15/01/19


Has anyone achieved anything along these lines? I am stumped and Freshservice Support tell me that there is no way to change it.


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