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Date Format Options - Placeholders

Currently, any user-defined date field in Freshservice will always show up in the same format when used in a Canned Response. The format is as follows:


Tue, 15 Jan, 2019 at 10:00 AM GMT +0000


We would desperately like to have options as to how this date is formatted. For our use case, we would like to use the following format:


10:00 GMT - 15/01/19


Has anyone achieved anything along these lines? I am stumped and Freshservice Support tell me that there is no way to change it.


Hi Ben,


I do not know if it is a new feature or if it has been in it for a long time, but it is certainly possible! I have now

1. Abbreviation of the day

2. Date

3. And the time


I did this like this:

{{ticket.created_on | short_day_with_time}}

 I hope you are helped with this.

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