May I know how can we change the default support portal query fields?
currently below mentioned fields are there, instead we prefer to use.
Name
Email
Country
City
Branch
Asset Location
Subject
Description
appreciate your helps.
Best Answer
T
Thushan Bakthesenan
said
over 2 years ago
Hi Shihabudheen,
This is feasible by creating Fields from Admin>Form Fields and make it visible for the requester. I also see that you wanted to remove the Subject Field which is also available in Form Fields, where you can hide the Fields for Enduser.
Hope this helps, do reach out to support for further assistance.
1 Comment
Thushan Bakthesenan
said
over 2 years ago
Answer
Hi Shihabudheen,
This is feasible by creating Fields from Admin>Form Fields and make it visible for the requester. I also see that you wanted to remove the Subject Field which is also available in Form Fields, where you can hide the Fields for Enduser.
Hope this helps, do reach out to support for further assistance.
Shihabudheen Thekkemuri Mustafa
Hi,
May I know how can we change the default support portal query fields?
currently below mentioned fields are there, instead we prefer to use.
Name
Email
Country
City
Branch
Asset Location
Subject
Description
appreciate your helps.
Hi Shihabudheen,
This is feasible by creating Fields from Admin>Form Fields and make it visible for the requester. I also see that you wanted to remove the Subject Field which is also available in Form Fields, where you can hide the Fields for Enduser.
Hope this helps, do reach out to support for further assistance.
Thushan Bakthesenan
Hi Shihabudheen,
This is feasible by creating Fields from Admin>Form Fields and make it visible for the requester. I also see that you wanted to remove the Subject Field which is also available in Form Fields, where you can hide the Fields for Enduser.
Hope this helps, do reach out to support for further assistance.
-
Support for release versions
-
Auto-suggest knowledgebase articles while creation of ticket
-
Canned responses
-
What is the difference between an Incident and a Service Request?
-
Fresh Service availability
-
Post phone number publicly - not logged in
-
restricting knowledgebase articles to certain people within one customer
-
Custom Scope?
-
Exporting Reports
-
How to add and delete contact from company
See all 239 topics