We are looking to make better use of the Announcements feature in Freshservice to inform our customers of any changes that may affect them.
Requester Groups are a great way to be able to select multiple Companies at once. However, requester groups we have a large number of companies associated with them. (One has nearly 300 companies.) Having to manually update this is tough.
Since we usually group our customers by their parent organization, we have a custom Company field that contains the parent Organization.
To make adding these companies to Requester Groups, being able to choose these custom Company fields in the conditions of the Requester Group would save us a lot of time while being able to also create the group on other criteria.
(We have other custom fields we use as well to group companies that would also benefit from this.)