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Problems getting refund?

Has anyone had issues getting billing support or refunds from Freshservice? They overbilled me by over $7000 and have been giving me the runaround for over 2 months now. They keep saying I’ll see it in 10 days but that never happens. I like their product so I do prefer to stay with them but this is ridiculous. If it were a few hundred then I would not be as upset.

Hi Michael, 

As per our records, the refund was processed by the billing team. 

If you haven't received the amount yet, kindly send us an email or add a reply below. 


Karthik Pasupathy


My accounting department checked and we are good now. thanks. 

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