Feature Request: Solutions, Retain Original Authorship : Freshservice

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Feature Request: Solutions, Retain Original Authorship

Dave Linderman

started a topic almost 3 years ago

It would be very helpful in the solutions section to include the original authorship in addition to the last modifier of an article. For example, it would be nice to see something like: Created By: Smith, John (02/12/2016) Last Modified By: Doe, John (12/11/2018)

2 Comments

Robert L. Burger

said almost 3 years ago

In the academic world at least, authorship is highly valued and even protected. When a team member takes the incentive to create a new solution, that definitely contributes some intrinsic value to the team. I would like to see the "Created By:" information available for display. Maybe make it toggled on/off in the settings?

Karthik Pasupathy Ramachandran

said over 2 years ago

Hi David,

Thank you for your suggestion.

I understand the importance of adding original authorship to solutions. This will definitely a worthy addition to the feature. I'll forward your suggestion to our product team for their consideration, and will keep you posted regarding any updates on this front.

Regards,

Karthik Pasupathy

Freshservice