Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release Notes - 07 December 2018


  • Restrict access to assets based on groups: Group based access controls is now available for Assets. Asset Managers can assign Assets to Groups and only the Agents who belong to the same group can view / modify these assets. More info on this here.


  • Project Management: All time entries will be tracked in the project task activities.
  • Jamf Asset Connector App: Introducing support for syncing assets from Jamf On-Prem to Freshservice. 

Bug Fixes:

  • Approvals: When accessing the approval link from non-login page, users received a 500 error. This has been fixed.
1 Comment

For project management, when is permissioning coming to that section? For example, anyone with PM access for view can’t see all available projects, only which they are assigned. This is a hold back from our usage.
Login or Signup to post a comment