Having a dark mode for agents would be extremely nice. Having to stare at a stark white screen all day kills my eyes, and I'm sure bothers other people. With other services adopting dark mode as an option, Freshservice should as well.

Do you have a screenshot or explain where to look out for this option when it's implemented?

 Is there any update on this?

So, it's now been about 2 months since you said there will be an update in 2 weeks.
Is there any update?

You stated 2 months ago we would get an update on this and we haven't heard anything.  I just checked your roadmap and this change is not even listed.

Any updates would be greatly appreciated, given the original timeframe that was stated..