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Allow Tags to be used as a Condition in Workflow Automations

Tags are very useful for when you're needing to track specific keywords in a ticket or for internal tracking of uncommon issues that don't need a field created.

To help us know when a specific Workflow has been used on a ticket, we add a Tag to the ticket. In theory, this would allow us to have a condition in a Workflow to check if another Workflow had been triggered.

However, Conditions do not provide the Tag field as an option.

Being able to check if a ticket has a specific tag can be very useful and possibly powerful in Workflows. It would be great to see this added as an option.

13 people like this idea

Great input, added to backlog

any update on this? it would be HUGE for us

1 person likes this

Any update here? This is quite essential. 

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