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Allow Tags to be used as a Condition in Workflow Automations

Tags are very useful for when you're needing to track specific keywords in a ticket or for internal tracking of uncommon issues that don't need a field created.


To help us know when a specific Workflow has been used on a ticket, we add a Tag to the ticket. In theory, this would allow us to have a condition in a Workflow to check if another Workflow had been triggered.


However, Conditions do not provide the Tag field as an option.


Being able to check if a ticket has a specific tag can be very useful and possibly powerful in Workflows. It would be great to see this added as an option.


9 people like this idea

Great input, added to backlog

any update on this? it would be HUGE for us


1 person likes this
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