Great input, added to backlog
any update on this? it would be HUGE for us
Any update here? This is quite essential.
Hi,
Any update on this ? This shloud be very useful...
Would love an update on this, this would still be an impactful feature for us.
Still needed. Conditions are worthless to me unless I can compare tag contents.
For example, was a ticket reply added by a requester or an agent?
Another example: check to see if a specific agent made a comment on a ticket.
This has been released today.
Travis Tubbs
Tags are very useful for when you're needing to track specific keywords in a ticket or for internal tracking of uncommon issues that don't need a field created.
To help us know when a specific Workflow has been used on a ticket, we add a Tag to the ticket. In theory, this would allow us to have a condition in a Workflow to check if another Workflow had been triggered.
However, Conditions do not provide the Tag field as an option.
Being able to check if a ticket has a specific tag can be very useful and possibly powerful in Workflows. It would be great to see this added as an option.
18 people like this idea