When our users log into the portal, they will often just click on 'New Ticket' for all types of requests, which then all get logged as an 'Incident', even if the request should have been a service request.
Is it possible to either;
1. Add an additional button that says 'New Service Request' (and also change the current 'New Ticket' button to now be 'New Incident'
OR
2. When 'New Ticket' is clicked, they then have to choose if it's an incident or a Service Request
I also ran into this problem and what I did was just completely remove the button by going to Admin > Helpdesk Rebranding > customize portal > layout and pages > header > and removing the following line:
{% translate portal.new_ticket %}
Hope this helps.
Martin James
When our users log into the portal, they will often just click on 'New Ticket' for all types of requests, which then all get logged as an 'Incident', even if the request should have been a service request.
Is it possible to either;
1. Add an additional button that says 'New Service Request' (and also change the current 'New Ticket' button to now be 'New Incident'
OR
2. When 'New Ticket' is clicked, they then have to choose if it's an incident or a Service Request
Cheers
Marty
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