When our users log into the portal, they will often just click on 'New Ticket' for all types of requests, which then all get logged as an 'Incident', even if the request should have been a service request.
Is it possible to either;
1. Add an additional button that says 'New Service Request' (and also change the current 'New Ticket' button to now be 'New Incident'
OR
2. When 'New Ticket' is clicked, they then have to choose if it's an incident or a Service Request
Martin James
When our users log into the portal, they will often just click on 'New Ticket' for all types of requests, which then all get logged as an 'Incident', even if the request should have been a service request.
Is it possible to either;
1. Add an additional button that says 'New Service Request' (and also change the current 'New Ticket' button to now be 'New Incident'
OR
2. When 'New Ticket' is clicked, they then have to choose if it's an incident or a Service Request
Cheers
Marty
3 people like this idea