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Customer Satisfaction Survey Enhancements

With this update, administrators can now configure multiple option choices for the Customer Satisfaction surveys, going beyond the current limitation of 3 choices. The number of option choices can range from two to five.


Administrators can also configure the post-survey experience of the requesters filling out the survey. Administrators can now

 1. Configure the feedback question and response text

 2. Specify when to solicit additional feedback from the requesters


8 people like this idea

When will this be available? I don't see any change in ours, however you state "can now" which would imply that it is implemented.

Hi there,


Is this CSAT enhancement already released on Freshservice instances ?


Thanks

KR

Stefan

Hello Lea and Stefan,


This is currently planned for implementation. This should be available in Freshservice in Q1 2019. I'll keep you posted on this thread.


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Sundar

Ok thanks. 

From your initial post, we understood that the feature is already available.

Have a nice day. 

Stefan

Hi folks,

A feature I'd really appreciate within this would be an option for the end user to report on time lost in relation to the ticket raised :)

Also happy to Beta test if the option is available :)

That's great, Craig! I'll make sure to reach out to you when we open it up for Beta.

please add me in to the beta group as well (test and production)



2 people like this

Any updates this or concepts screens you can share folks?

This is a big win for me as really want to be able to get more customer feedback in place.

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