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Customer Satisfaction Survey Enhancements

With this update, administrators can now configure multiple option choices for the Customer Satisfaction surveys, going beyond the current limitation of 3 choices. The number of option choices can range from two to five.

Administrators can also configure the post-survey experience of the requesters filling out the survey. Administrators can now

 1. Configure the feedback question and response text

 2. Specify when to solicit additional feedback from the requesters

11 people like this idea

Hi Freshservice.

We need also changes on Customer Satisfaction Survey, possibility to create more levels and define when reopen or not the tickets.

Ask you to keep me update about the progress.

Thank you all.

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