Hi Freshservice.
We need also changes on Customer Satisfaction Survey, possibility to create more levels and define when reopen or not the tickets.
Ask you to keep me update about the progress.
Thank you all.
please add us to the beta
Hi folks,
Just checking is this still on schedule for Mmid March?
Hi Craig,
Thanks for asking. We're getting slightly delayed, but the feature should be shipped by end of this month.
We plan to directly take the GA route once the work is done. I'll give you an update once the feature is available for use.
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Sundar
Thanks for the update :)
I would like beta as well please.
This would be fantastic for us, could you let me know once a concrete timeline is in place?
Hi Folks,
Just checking if there is an update on delivery ETA, still on schedule? or potential to slip out a little later
Just bumping for an update :)
Hi all,
We're looking at the week of April 15th for the release of this feature. We got slightly delayed again due to a few bugs that we encountered while development.
I'll post an update here again, once we're closer to shipping this.
Many apologies for the delay.
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Sundar
Thanks for the update :)
Any screenshots that can be shared?
Hi Craig,
Thank you for your patience. Here's a sneak peek into the new Customer Satisfaction Survey Configuration.
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Sundar
Very excited to see this new feature
Sundararajan Srinivasan Srinivasan
With this update, administrators can now configure multiple option choices for the Customer Satisfaction surveys, going beyond the current limitation of 3 choices. The number of option choices can range from two to five.
Administrators can also configure the post-survey experience of the requesters filling out the survey. Administrators can now
1. Configure the feedback question and response text
2. Specify when to solicit additional feedback from the requesters
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