CSAT development
Mohana Sidhaarth.V.N
said
10 months ago
Hi Richard, there are a few enhancements planned for the CSAT section. You can find all the details in this topic on the roadmap forum.
Mohana Sidhaarth.V.N
said
10 months ago
Merging similar topics
Richard.tomlin
It would be nice to see some development to the CSAT section. Ideally if we could add more than 3 options, customise which are positive, add targets for agents etc.
Even something as simple as the option to add the CSAT form to a random % of tickets rather than either all tickets, or allowing agents to manually choose when to send.