It would be nice to see some development to the CSAT section. Ideally if we could add more than 3 options, customise which are positive, add targets for agents etc.
Even something as simple as the option to add the CSAT form to a random % of tickets rather than either all tickets, or allowing agents to manually choose when to send.
Richard.tomlin
It would be nice to see some development to the CSAT section. Ideally if we could add more than 3 options, customise which are positive, add targets for agents etc.
Even something as simple as the option to add the CSAT form to a random % of tickets rather than either all tickets, or allowing agents to manually choose when to send.