55% of businesses do not find all of their service desk metrics useful or valuable
M
Mary George Mol
started a topic
4 months ago
It is important that service desk staff find value in the metrics that are measured and understand what they are used for. We asked how to best measure performance and monitor service improvement.
This Freshservice & SDI report is packed full of industry insight and information to help your service desk become more brilliant.
Mary George Mol
It is important that service desk staff find value in the metrics that are measured and understand what they are used for. We asked how to best measure performance and monitor service improvement.
This Freshservice & SDI report is packed full of industry insight and information to help your service desk become more brilliant.
Get a free access to the report here.