We have several Contacts/Requesters in Freshservice that are associated with multiple Departments/Companies.
When one of these Contacts/Requesters email into us, the email is automatically associated with the first company in the list of associated companies. This is inaccurate and causes confusion with both the customer and our agents.
To resolve this issue, it would be nice to be able to set a "default" department/company for contacts. This would allow the default company to automatically be selected when:
- a contact emails us
- a contact is creating a ticket in the customer portal
- an agent is creating a ticket in the agent portal