We currently have 12 different views that we use for our agents to be able to easily see their tickets or groupings of certain tickets.
If a new View is created, it's displayed at the top of the View list. We like to keep our Views organized so they're easy to find for our agents. However, if a new View is created that should be positioned in a certain place, I have to delete a bunch of Views and then add them again them just to get the newly created View in the position I want.
As you can guess, this is far from ideal.
Having the ability to sort and rearrange custom Views would help alleviate this issue.
I can't agree more with this request!!!