Only Display Departments/Companies associated to Requester in Ticket forms
T
Travis Tubbs
started a topic
almost 3 years ago
We currently have nearly 1000 departments/companies in Freshservice. Some of our contacts/requesters are part of multiple department/companies.
To help locate the correct department/company faster when creating a new ticket or updating the properties on a ticket, it would be great if the department/company field only displayed departments/companies the customer is associated with.
If another department/company needs to be selected that the contact is not associated with, then using the search box for the field would search all companies.
Travis Tubbs
We currently have nearly 1000 departments/companies in Freshservice. Some of our contacts/requesters are part of multiple department/companies.
To help locate the correct department/company faster when creating a new ticket or updating the properties on a ticket, it would be great if the department/company field only displayed departments/companies the customer is associated with.
If another department/company needs to be selected that the contact is not associated with, then using the search box for the field would search all companies.
2 people like this idea