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Discussions Freshworks App Developers Report Problems

No Satisfaction Survey

On Sprout, I set up a satisfaction survey which I manually added to a ticket when I resolved it.

Since upgrading to Blossom, the icon for manually adding this has disappeared.

I amended this to send with every Resolved Case but it seems no one is receiving the survey prompt.



Hello Rus,


This forum is primarily for questions around building apps for Freshdesk, so you are unlikely to get help about satisfaction survey questions. Can I request you to reach out to support@freshdesk.com for prompt support, now that you have already waited a couple of days?


Thanks.

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