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Integrate Notifications feature with Change

Notifications is a cool feature however it is of limited value because it is not integrated with other processes, notably Change.

We are required to notify our customers x hours in advance of a change to their software. I would like to automatically trigger a Notification (for a selected Customer) when a Change is approved and moves into the implementation phase.

This feature is vital since Change workflow automation only support emailing Agent Groups and not Contact Groups.

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