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Agent Availability Calendar

Hi,


To have some sort of availability calendar for agents to include holidays, lunch hours, and shift patterns would very useful.  The auto-assigning of tickets could then omit the times the agent isn't available.  At the moment, we would be reliant on agents to manually switch the 'do not disturb' option on and off several times a day. 


5 people like this idea

This feature would be great!

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