Hello guys,

I ma struggling with API

https://developers.freshdesk.com/v2/docs/data-storage/

I am using (code example below), and getting all the time record not found.

However this record is there I can see it via.

https://domain.freshdesk.com/api/v2/tickets/4

All is happening inside app that is called on location : "cti_global_sidebar"

Any ideas? Thanks!

function searchForContact () {
  client.db.get("ticket:4").then (
    function(data) {
      console.log('data', data)
    },
    function(error) {
      console.log('error', error)
      // failure operation
    });
}

Hey Rohit!

I am so happy you replied that fast. Thank you Sir.

What I am trying to achieve is that I want to create a CTI Adapter. 

So I've created app that is showed inside Freshdesk in global sidebar.

The functionalities I am trying to get are working are:

- click to dial

- search for ticket/contact

- add ticket/contact

- add ticket note

I can create server-side application to do it via API calls. One question for API do you support CORS? (so I'l now up front is should I go with server/client site).

Have a nice day!

Hmm I can't see my answer.

What I wrote a minute before was I am trying to do a CTI Adapter.

Already created a plugin that is visible in cti global sidebar.

I need to get those functionalities:

- click to dial

- search for a contact/ticket

- route to a ticket/contact

- add comment to a ticket

Hope to achieve that without API call and authentication, but must is a must.

Thanks

guys, I am struggeling with the same click to dial (click to call). Is there an event listener that can provide me with the number that the customer clicked on?