Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release Notes - 25 September 2018


  • The Agent list view (Admin -> Agents) has been revamped to make it easier to navigate the list.
  • Accounts which haven’t customized their login page will begin to see a new, redesigned login page. 

Bug Fixes:

  • Fixed an issue where approval reminder notifications were not delivered for Service Requests and CAB Approvals.
  • Fixed an issue in Agent ticket summary report where an incorrect average first response time was shown for single date selections.
  • Fixed an issue in Time Sheet Reports where hyperlinks to Changes were redirected to Incidents with the same ID.
1 Comment

Its all very nice that the Agent page is renewed, but there are some big issues which are unacceptable.

1: when sorting agents on name, it sorts the users with an profile picture first and then the users without a profile picture:


2: when sorting on last active on date, it only sorts the page you are on. we have 85 agents (5 pages) and if i want to search for inactive accounts then i will have to sort all pages one at a time.

stuff like these kind of issues are really unacceptable for a product like Fresh that claim that they are an enterprise supporting.

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