Some assets such as Printers, equipment in meeting rooms or common areas in your organization will be shared by all employees. However, when something goes wrong with these devices, requesters cannot attach these assets to a ticket as only the requesters' assets can be selected from the support portal. We are introducing an option to mark these common devices as "Shared". Doing so will make these devices selectable by your employees when they report an issue in Freshservice.
Do you have any information when this option will be released ?
Also important for us...
This still remains on our planned list. I'll share more details once we start work.