Release Notes - 11 September 2018

Features:


Marketplace Apps:

  • Google Drive app: Using this app, both agents and end users can now link files from their Google Drive accounts to provide more context. 

  • Contract Hour Manager app: This app enables service desk agents to track the time spent on their tickets against the numbers of hours purchased by a customer through their contract.


Bug Fixes:

  • Fixed an issue (only on Mozilla Firefox) where agents received a 500 error when creating contracts through the contract was created successfully.

Anyone got the Contract Hour Mgr app working ? 


After installation and set up of the required fields, the dropdown for Department isn't populating so can't add entries....

Pete, can you check if the API key and domain that you have provided is correct? I got it to work without any issues.

Mohana, have copied and pasted them in and still nothing. What site address do we use ? 


"http://" required ?

www.mydomain.freshservice.com

mydomain.freshservice.com

or my vanity URL - 

helpdesk.mydomain,com

Pete, if your url is mydomain.freshservice.com, please enter just mydomain in the subdomain field. 


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