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Assigning fields based on requester (email address or user)
Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?
Hi Darryle,
Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:
Hope this helps!
Thanks!
Darryle Lee
Assigning fields based on requester (email address or user)
Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?
Hi Darryle,
Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:
Hope this helps!
Govind Sudarsan
Hi Darryle,
Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:
Hope this helps!
Darryle Lee
Thanks!