Assigning fields based on requester (email address or user) : freshservice

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Assigning fields based on requester (email address or user)

started a topic 11 days ago

Assigning fields based on requester (email address or user)

Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?

said 6 days ago

Hi Darryle,

Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:

Hope this helps!