Free Webinar: [New] Patch management for remote teams | 10AM PST - 28th May, 2020 Save your seat
+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
Assigning fields based on requester (email address or user)
Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?
Hi Darryle,
Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:
Hope this helps!
Thanks!
Darryle Lee
Assigning fields based on requester (email address or user)
Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?
Hi Darryle,
Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:
Hope this helps!
Govind Sudarsan
Hi Darryle,
Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:
Hope this helps!
Darryle Lee
Thanks!