Assigning fields based on requester (email address or user) : Freshservice

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Assigning fields based on requester (email address or user)

started a topic about 3 years ago

Assigning fields based on requester (email address or user)

Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?

Best Answer

Govind Sudarsan said about 3 years ago

Hi Darryle,

Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:

Hope this helps!

2 Comments

said about 3 years ago

Answer

Hi Darryle,

Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:

Hope this helps!

said about 3 years ago

Thanks!