Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic
Discussions Freshservice Tips and Tricks
Answered

Assigning fields based on requester (email address or user)

Assigning fields based on requester (email address or user)


Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?



Best Answer

Hi Darryle,


Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:



Hope this helps!

Answer

Hi Darryle,


Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:



Hope this helps!

Thanks!


Login or Signup to post a comment