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Assigning fields based on requester (email address or user)

Assigning fields based on requester (email address or user)


Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?




Best Answer

Hi Darryle,


Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:



Hope this helps!


Answer

Hi Darryle,


Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:



Hope this helps!

Thanks!


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