Free Webinar: [New] Patch management for remote teams | 10AM PST - 28th May, 2020 Save your seat

Start a new topic

Ticket categories and category specific fields

Add Ticket Categories as an item to edit from the Admin panel and allow the setup of category specific fields depending on selection.

Hey Dan, I think what you're asking for already exists, although it is not intuitive. 

If you go to Admin>General Settings>Form Fields and on the right side click the terrible icon for manage category (should be a gear or something) you can edit the category lists. You control nesting with indentation (it's super advanced!)


Yes I have done this, but it is very limiting.  We used to have more subcategories, so like a level 4 or 5 as needed.  We also need to make category dependent fields.  Is that possible?

1 person likes this
Login or Signup to post a comment