Freshservice is the fastest-growing ITSM vendor - Gartner 2020 Magic Quadrant. Learn More

Start a new topic

Consistency between Requesters/Contacts Imports and Exports

When working with imports and exports of Requesters/Contacts in Freshservice, I'm noticing the data exported and requested during an import is inconsistent.


For example, the following information is requested on Import but not included on Export:

- Can see all tickets from associated companies

- Domain

- Login


If this information is requested on Import, it should also be included upon Export as well.


(Also having definitions for fields like "Domain", "Login", and "Extn" would be quite helpful.)

Login or Signup to post a comment