Consistency between Requesters/Contacts Imports and Exports
T
Travis Tubbs
started a topic
12 months ago
When working with imports and exports of Requesters/Contacts in Freshservice, I'm noticing the data exported and requested during an import is inconsistent.
For example, the following information is requested on Import but not included on Export:
- Can see all tickets from associated companies
- Domain
- Login
If this information is requested on Import, it should also be included upon Export as well.
(Also having definitions for fields like "Domain", "Login", and "Extn" would be quite helpful.)
Travis Tubbs
When working with imports and exports of Requesters/Contacts in Freshservice, I'm noticing the data exported and requested during an import is inconsistent.
For example, the following information is requested on Import but not included on Export:
- Can see all tickets from associated companies
- Domain
- Login
If this information is requested on Import, it should also be included upon Export as well.
(Also having definitions for fields like "Domain", "Login", and "Extn" would be quite helpful.)